Certificate of Conflict Management (ACE Credit)
Topics covered in the course:
Introduction to Managing Change and Resolving Conflict
Emotional Intelligence for Managers
Handling Difficult Employee Behavior
Handling Workplace Conflict
Leading and Managing Change
Negotiations: Resolving Disputes
This course has been evaluated by The American Council on Education's College Credit Recommendation Service (ACE CREDIT®) with a recommendation of 3 credits, lower division, in conflict management.
Successful completion for the ACE CREDIT® designation is based on student performance on a final cumulative exam. The final exam is composed of 50 multiple-choice questions. Students will have 1.5 hours to complete the exam. The exam is proctored. For more information, please see the syllabus.
If students do not earn a passing score of 70% on their first attempt, they will have the opportunity to take the exam 2 additional times (3 total attempts). Students must wait 24 hours between exam retakes. A passing score of 70% of above is required to request college credit for this certificate.