Handling Difficult Employee Behavior
This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork.
This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.
Learning Outcomes discuss the importance of addressing difficult employee behavior, describe a six-step model for handling conversations about difficult behaviors, apply practical tips for handling conversations about difficult behaviors and recognize the common 12 difficult employee behavioral types:
- the Complainer
- the Disorganized Employee
- the Procrastinator
- the Inflexible Employee
- the Unmotivated Employee
- the Overly Sensitive Employee
- the Overly Confident Employee
- the Manipulator
- the Social Skills Challenged Employee
- the Overly Social Employee
- the Needy Employee
- the Bully
- Describe the 12 difficult behaviors, their causes and motivations, and their consequences
- Outline best practices for handling the 12 difficult behaviors
Apply best practices to workplace scenarios involving the 12 behavioral types Key Features Expert-supported Mobile-friendly Accessible Badge and credit-awarding Games & Flashcards Video content Real-world case studies Audio-enabled in app Refund Policy.
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course. Notes This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying.
Questions are answered as quickly as possible and usually within 24 hours. This course does not require any additional purchases of supplementary materials. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.
Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK Guide) Sixth Edition, Project Management Institute Inc., 2017.
The following list outlines the PDUs you will earn for completing this course, based on the certification you have. PMP /PgMP Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10 PMI-RMP Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10 PMI-SP Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10 PMI-ACP Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10 PfMP Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10 PMI-PBA Technical: 0 Leadership: 10 Strategic/Business: 0 TOTAL: 10r
- Dates: Open enrollment
- Duration: 90 days
- Time: 10 hours
- Location: Online
- Course Fee: $199 USD
- CEUs: 1 CEUs | 10 HRCIs | 10 PDUs HRCI Credits: 10 Type: General Total PMI PDUs/Contact Hours: 10 Leadership: 10 IACET CEUs: 1
- Code: 01-PRO-MALA-ON