Quality Management Basics

This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.

Learning Outcomes

• Describe the principles and practices that guide quality management activities
• Understand how specific tools and techniques can be used to monitor and control quality
• Use these tools in combination to create powerful plans and solutions to quality problems
• Leverage quantitative and qualitative data to measure and control work
• Describe the core competencies involved in several popular quality management methodologies
• Employ quality analysis and quality planning approaches to meet customer expectations

Key Features

• Expert-supported
• Mobile-friendly
• Accessible Badge and
• credit-awarding Games & Flashcards
• Video content
• Real-world case studies
• Audio-enabled in app

Refund Policy
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit. Learners will have three attempts at all graded assessments.

It is helpful, but not required, for learners to have some experience in project management.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, PMBOK, PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (PMBOK Guide) Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the PDUs you will earn for completing this course, based on the certification you have.

PMP /PgMP: Technical: 6 Leadership: 2 Strategic/Business: 4 TOTAL: 12
PMI-RMP: Technical: 0 Leadership: 2 Strategic/Business: 4 TOTAL: 6
PMI-SP: Technical: 0 Leadership: 2 Strategic/Business: 4 TOTAL: 6
PMI-ACP: Technical: 0 Leadership: 2 Strategic/Business: 4 TOTAL: 6
PfMP: Technical: 0 Leadership: 2 Strategic/Business: 4 TOTAL: 6
PMI-PBA: Technical: 0 Leadership: 2 Strategic/Business: 4 TOTAL: 6