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Academics/Continuing education/Courses/HR Skills™: Conflict Resolution

HR Skills™: Conflict Resolution

Register

  • Dates: Open enrollment
  • Duration: 90 days
  • Time: 2 hours
  • Location: Online
  • Course Fee: $50.00 USD
  • CEUs: .2 CEUs | 2 HRCI Credits | SHRM PDCs: 2
  • Code: 01-PRO-HR-ON
Every organization encounters the occasional conflict. When dealt with effectively, it can make an organization stronger and more resilient. When left unchecked, it can affect the well-being of employees and the success of an organization. This course provides an overview of the benefits of conflict resolution. We discuss the role of HR in handling disputes and describe some common sources of workplace conflict. You will learn to identify different conflict styles along with strategies and best practices for responding to workplace conflict. We also discuss how to identify and respond to dangerous situations. Finally, you'll learn about organizational policies and legal considerations for handling conflict.

Learning Outcomes

  • List the benefits of conflict resolution
  • Describe the role of HR in conflict resolution
  • Identify the different types of conflict in the workplace
  • Identify various conflict styles in the workplace
  • Describe strategies for resolving and mediating conflict
  • Explain what constitutes dangerous conflict and consider methods for handling risky situations
  • Describe organizational policies and legal considerations for workplace conflict

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes

Estimated time to complete: 2 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.