HR Skills™: Handling Difficult Conversations
In this course, we will define difficult conversations as those involving sensitive or contentious matters that often trigger strong emotions that can prove challenging to handle for the participants. We'll discuss how preparing for these conversations, focusing on employee behavior, engaging in active listening, and encouraging back-and-forth discussion can make them more productive. Armed with the right tools and techniques, you can handle difficult conversations and steer them to a successful conclusion.
- Identify the different types of conflict in the workplace
- Prepare and plan for a difficult conversation
- Recognize and manage your emotions
- Communicate effectively during a difficult conversation
- Apply active listening skills
- Conclude the conversation effectively and formulate an action plan
- Badge and credit-awarding
- Fully accessible
- Games & Flashcards
- Video content
You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Estimated time to complete: 2 hours
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.