HR Skills™: Problem-Solving

In this course, you will learn a number of techniques and models for problem solving. You will also learn about the types of problems HR professionals encounter. Lastly, you will apply problem-solving strategies to a number of real-world HR issues. Through practice, you will hone your problem-solving skill set and become a more effective HR professional.

Learning Outcomes

• Demonstrate critical thinking when solving problems
• Clearly define issues before jumping into "solutions mode"
• Thoroughly investigate issues by gathering and analyzing information in appropriate ways
• Effectively brainstorm solutions to problems
• Thoughtfully evaluate solutions and pick the best one
• Monitor your chosen solution and validate its success
• Apply the five steps of problem solving to real-world HR issues
• Utilize problem-solving techniques like the Socratic method, Occam's razor, and root-cause analysis

Key Features

• Mobile-friendly
• Audio-enabled
• Badge and credit-awarding
• Fully accessible
• Games & Flashcards
• Expert-supported
• Video content

Refund Policy

You may request a refund up to 7 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.

Notes

Estimated time to complete: 2 hours

This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.